Our Managed IT Support Packages

We understand that all businesses have different IT requirements.
Our Managed IT Support Packages can therefore easily be adapted to suit you, your business and your budget.

Reliable IT support is essential for ensuring seamless operations, enhancing security, and maximizing productivity. It helps prevent costly downtime, resolves technical issues quickly, and provides expert guidance for optimal technology use. With professional IT support, businesses can focus on their core activities, knowing their technology is in safe hands.

At VCI Systems, we offer four comprehensive managed IT support packages designed to meet the unique needs of small businesses. Our packages provide flexible, scalable, and efficient small business IT solutions to keep your operations running smoothly and securely.

Managed IT Support Packages by VCI Systems

At VCI Systems, we understand that every business is unique, with its own set of IT requirements and challenges. Whether your setup is complex or straightforward, we provide managed IT support packages tailored to fit your specific needs, ensuring your technology infrastructure is efficient, secure, and scalable.

Bronze Package

Our Bronze Package is designed for businesses seeking essential managed IT support packages. This package includes end-user remote support, ensuring prompt and effective assistance to address everyday IT issues. It also offers Microsoft 365 hosted email for reliable communication, Microsoft 365 backup to safeguard your important data, and comprehensive antivirus protection to defend against malware and threats. This package is ideal for businesses looking to maintain basic IT functionality and security without unnecessary complexity.

Silver Package

Building on the Bronze package, the Silver Package offers additional features to enhance security and productivity. It includes Microsoft 365 hosted email with Microsoft software, providing enhanced email hosting with access to essential Microsoft tools. Additionally, it includes threat monitoring and reporting for continuous monitoring to detect and respond to potential security threats. The Silver package is perfect for businesses that require more robust managed IT support packages and advanced security measures.

Gold Package

For businesses that need a higher level of service, our Gold Package provides comprehensive IT management. This package includes full access to Microsoft Office software, proactive device management, advanced domain name monitoring to protect your domain from potential threats, and quarterly audits to ensure compliance and optimal performance. The Gold package is ideal for businesses seeking extensive managed IT support packages and proactive management.

Flexible Package

For businesses with unique IT needs, our Flexible Package offers customizable solutions. You can select any or all services to create a tailored IT solution that fits your specific requirements. This includes support for on-premise servers, server backup and business continuity solutions, data center and co-location options, business telephony solutions, and broadband and connectivity.

At VCI Systems, our goal is to provide you with managed IT support packages that enhance your operations, secure your data, and support your growth. With our tailored packages, you can be confident that your technology infrastructure is in expert hands, allowing you to focus on what you do best. Contact us today to learn more about how our managed IT support packages can benefit your business.

End User Remote Support

For all your IT niggles, you and your team can just pick up the phone and talk to us.

We use a number of different tools to facilitate remote support for both Windows and Mac so, as long as you can get onto the internet, we can go beyond simple telephone support and view your screen (by invitation) to assist and resolve most queries. If you do find our voicemail picking up the call, leave a message and we will call you back. If the situation requires a site visit, our focus on local businesses means we are never too far away should that emergency arise.

Office hours are 9am – 5.30pm Monday – Thursday; 9am – 5pm Friday.

Out of hours support is also available.

Office 365 Hosted Email

Create mailboxes for all team members, giving them access to Emails wherever they may be.
You have the option to add Office software licences to include Word, Excel and Powerpoint.

Backup Service

No need to worry about losing data or files again. Our backup service means we can simply and easily retrieve any deleted files for you and the team within minutes.

Antivirus Protection

Our antivirus software ensures you and your team are protected from loss of data.

Threat Monitoring and Reporting

Our daily proactive checks mean we can fix any IT issues before you even know about them.

Audit and Strategy Sessions

We’re not just here to put right what has gone wrong.  Involve us in your planning, discuss the goals you have or any forthcoming projects and we can review your IT set up, help ensure that the appropriate infrastructure is in place or perhaps, steer you away from a solution which would be both costly and unworkable for your organisation.