What are the Benefits of Outsourcing IT Support?

IT support is essential to the running of most businesses. In fact, we’d even argue that there isn’t a business that wouldn’t benefit from IT support. To keep up with fast-paced and evolving industries, many businesses turn to outsourcing their IT support so they can focus fully on their business while being sure their IT needs are covered.

However many are still unsure what the benefits of outsourcing IT support are. As experts in the industry, here at VCI Systems, we’ve helped businesses across Berkshire keep their businesses at the forefront of technology whilst supporting them with their ambitions to harness IT to scale their enterprise.

What is Outsourced IT Support?

Outsourced IT support is a service where a business that wishes to utilise IT for their current processes, such as updating software the business runs on, looks to hire the help of a business outside of their own. The businesses chosen to undertake this outsourced IT support are likely to be experts in their field and provide specialist support tailored to the business looking for help.

4 Benefits of Outsourcing IT Support

Running and maintaining your IT infrastructure and processes can be time-consuming as well as difficult if it isn’t your area of expertise. This is why we would always recommend outsourcing it to those who it is their entire vocation. There are plenty of benefits to doing this, including the following.

Cost Effective

Outsourcing your IT support can often be the most cost-effective solution. As a business with big aspirations but limited resources, there is still a need to have appropriate IT infrastructure in place which is why outsourcing the job could be the best solution.

When hiring in-house IT support you are likely to have to pay for things such as training of staff as well as implementation of infrastructure. The costs of an external party managing your IT are more often than not a fixed fee, meaning you can easily budget for it each month. As money is one of the primary drivers for a lot of businesses, having a service that is fixed each month is essential.

Ability to Scale

One of the biggest advantages of outsourcing your IT support is the fact that it tends to be flexible. As your business grows or you enter a period of rapid growth, you need an IT support company that can keep up with demand, allowing your business the expansion it deserves. An IT support company would be able to deploy more resources in a short space of time than if you were to handle the expansion on your own. 

Specialist Support

When you outsource your IT support, you get the expertise of the people who have made this their career. Choosing the right IT support company should also include assessing whether they’re knowledgeable about your systems. 

Round-the-clock support should be expected when outsourcing your IT support, this means should something happen to your systems, help is deployed within a matter of moments, reducing the time lost to any lapses.

It is this knowledge that you’re paying for. They not only have the expertise to put in place beneficial IT systems, but also be able to resolve any problems that arise with speed.

Regulatory Compliance

As is the way with modern business practice, compliance laws and guidelines are scattered everywhere. With this in mind, it is very easy to not have all the right procedures and practices in place if managing your own IT infrastructure. Outsourcing your IT support takes this weight off your shoulders and your chosen IT support company will help you ensure your business is compliant.

Outsource Your IT Support to VCI Systems

Looking for a business you can trust with your IT support? Here at VCI Systems, we pride ourselves on being personable and slotting in seamlessly with your business operations. We recognise that disruption is the last thing you want, so we make every effort to be as flexible as possible to suit your business needs. Take a look at some of our client success stories.

For more information on our support packages, visit our website or get in touch. A member of our team would be more than happy to discuss what IT support might look like for your business.