Below are some of the more frequent questions we get asked which we have tried to answer with honesty and integrity. If you have any further questions, do not hesitate to contact us.
When your business enlists the help of an IT support provider, it is usually done with the aim of improving business efficiency, reducing delays and minimising downtime across your IT systems. Unfortunately, this isn’t always the case, and your IT support provider can actually be holding you back. Reduced productivity, holes in your security, and…
In short: Every small business has a “Dave” — the member of staff (or the owner, or a helpful nephew) who’s good with computers and ends up being the unofficial IT department. It works brilliantly, until one day it doesn’t. Here’s how to tell when your business has outgrown the DIY approach — and what…
You’ve trained yourself well. You hover over links before clicking. You squint at email addresses looking for the extra letter that gives a scammer away. You’ve even started asking “is this really from the bank?” out loud, to nobody in particular, in the kitchen. Good work. Truly. But here’s the catch: while you’ve been busy…
In short: Remote and hybrid working is here to stay — but doing it well takes more than handing someone a laptop and waving them off. Here’s how to set your team up to work from anywhere securely and smoothly, without the dropped connections, lost files and security scares. Working from the spare room, the…
For small businesses, recurring IT problems are unlikely to be random. The cause is likely to come from a weakness in your current IT setup. These recurring issues have a real impact on small businesses’ operations, resulting in you spending more time troubleshooting than actually working, or, in the worst case, complete downtime forcing you…
In short: Windows 10 reached the end of the road in October 2025, which means a great many business PCs are now running without security updates. If you’ve been nursing along an ageing computer (or a whole office of them), here’s how to tell whether it’s time for a change — and why “if it…
In short: When someone leaves, their digital keys — email, files, apps, remote access — often stay firmly in their pocket. Switching people off properly matters every bit as much as setting them up, and it’s one of the most overlooked risks in a small business. Here’s why, and what good offboarding actually looks like….
In short: Slow Wi-Fi is one of the great daily irritations of office life — and it’s almost never an actual mystery once you know the usual suspects. Here’s what’s really throttling your connection, and the quick things worth trying before you hurl the router out of the window. You know the scene. Someone mutters…
In short: AI assistants like Microsoft Copilot, ChatGPT and Claude can quietly take the boring, time-consuming jobs off your plate — drafting emails, summarising long documents, untangling spreadsheets. Here’s what they’re genuinely good at, where to be careful, and how to pick one without drowning in hype. Mention “AI” and people tend to picture either…
In short: If your team shares documents by emailing them back and forth — and your folders are full of files called “Final_v2_ACTUALLY_final” — there’s a far calmer way to live. Microsoft 365’s OneDrive and SharePoint let everyone work from one always-up-to-date copy, no attachments required. Here’s why it’s such a relief. We’ve all been…
In short: Most businesses pay for Microsoft 365 every month and use a tiny slice of it — email, Word, maybe Excel — while a whole toolkit of genuinely useful apps sits there untouched. Here’s what you’re already paying for, and the bits worth discovering. You signed up for Microsoft 365, you use Outlook for…
In short: “The cloud” is one of those phrases that gets thrown around constantly and explained almost never. Strip away the buzzword and it’s beautifully simple — and you’re almost certainly using it already. Here’s what it really means, and why it might be the best thing to happen to your business IT. “The cloud.”…
In short: Most businesses think they’re backed up — right up until the day they need it and discover they’re not. Here’s what a proper backup actually looks like, why “I copied it to a USB stick once” doesn’t count, and how to make sure a disaster stays a mere annoyance rather than the end…
Remote work has become a huge part of business operations since 2020. This is because it allows businesses to continue operating without having to attend the office. But, remote work can only be productive and beneficial for the company when the employees have secure and reliable access to company systems. Slow connections, access problems, and…
In short: Reusing the same password across different accounts is one of the easiest ways for criminals to get in. A password manager fixes it by remembering a long, unique password for every account, so you only have to remember one. Here’s why it matters — and how to start without a headache. Be honest:…
In short: The most expensive cyber-attacks on small businesses often involve no “hacking” at all — just a convincing email that tricks someone into paying the wrong person. Here are the four scams aimed squarely at businesses, and the one simple habit that stops nearly all of them. Picture this. It’s Friday afternoon, you’re halfway…
In short: Five simple habits — a password manager, two-factor authentication, automatic updates, a healthy suspicion of dodgy emails, and proper backups — will keep most cyber-trouble away from your business. No computer science degree required. There’s a comforting little thought that floats through the mind of nearly every small business owner: “Why would anyone…
Most SMEs start their business journey with an informal IT support setup. It’s easy to manage, with minimal responsibilities and a relatively low cost. Even if things start going wrong or above your expertise, you could always tap in an ad hoc freelancer to troubleshoot on the odd occasion. However, as the business grows, expectations…
Even the most talented of IT support team members will one day become overwhelmed with the amount of work they might be facing. As businesses grow, so do the demands on the IT department in charge of keeping the business running. Systems become more complex and cybersecurity responsibilities increase. There will come a time when…
For an SME, the effects of a data breach can have serious consequences. A data breach is unauthorised access, loss, or disclosure of sensitive information and impacts both the customer and the company in equal measure. Due to their size, small to medium-sized businesses are usually prime targets for scammers and hackers, as businesses of…
As a small business, a cyber attack can have a devastating effect on your day-to-day operations and even your business’s future as a whole. They can be costly affairs, so learning how to prevent cyberattacks is critical for any small business that utilises technology for running its business. It is critical that you’re doing all…
There is no denying that the vast majority of businesses are run predominantly using technology to some degree. Whether you use a computer to do your accounts or your whole business is run solely online, you need to take every measure to keep it safe. When something breaks within your online infrastructure, do you know…
In an ideal world, all businesses of every size would be protected by high-quality cybersecurity. But as we are well aware, even the biggest businesses can come under fire from hackers, and it shows us that not everyone’s cyber defences are up to scratch. The main reason most businesses do not have the proper defences…
The topic of cyberattacks on businesses in the UK has been a hotly discussed one as of late, especially after the attacks suffered by businesses such as Marks & Spencers. While the effects of these attacks are yet to be fully disclosed, it more than highlights the need for watertight cybersecurity. The average small business…
There are more cybersecurity threats to businesses than there ever have been. With so much technology becoming key in the infrastructure, it means that if one aspect is targeted by an attack, the whole system is likely to fall. This downtime is obviously less than ideal, causing businesses to lose out on time, money and…
No matter the size of your business, losing money is the last thing you want to be doing. It can slow down or even halt business growth, cost people their jobs, and ultimately affect your overall well-being. Poor IT security is one of the most common ways we see businesses of all sizes lose money…
Cybersecurity is a hot topic across all businesses at the moment, with an increasing number of businesses being affected by cyberattacks than ever before. For smaller businesses, you may think that you won’t get caught up in these attacks, but there is just as much chance you do, and with the smaller size, so much…
We think that IT support is often misunderstood as a service. Many people think that IT support is as simple and one-dimensional as just fixing computers. And while it can sometimes include fixing computers, it actually involves a whole lot more, things that many small businesses would benefit from professional help with. It is within…
IT support is essential to the running of most businesses. In fact, we’d even argue that there isn’t a business that wouldn’t benefit from IT support. To keep up with fast-paced and evolving industries, many businesses turn to outsourcing their IT support so they can focus fully on their business while being sure their IT…
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