Front Line Support Person required

Once again, we are hiring and looking for an IT Support Desk Technician who is motivated, customer-focused, and eager to be part of our dynamic team.

VCI is a company built upon its values. These are not just posters on a wall – they underpin how we approach our work, our clients and suppliers, our colleagues and ourselves.

Customer focused – We put you and your requirements first.  
Accountability – We own the recommendations we make. 
Team Work – We are greater than the sum of our individual parts.
Integrity – Honesty is at the heart of everything we do.
“Kaizen” (Continuous improvement) – We constantly develop our knowledge, portfolio and skills.

Clients and staff who have been with us for a quarter of a century or more are a testament to the fact that competent IT skills built upon the foundation of strong values are a winning combination.

If you see yourself living the above values and are looking for your next challenge in IT, read on.

In this role, you will handle both office-based support and onsite visits, ensuring our clients’ IT systems run smoothly. A keen attention to detail and a desire for personal and professional growth are essential qualities. A car will be required, as travel to client sites will be a vital part of this role.

Key Responsibilities

• Helpdesk Support:
  • Serve as a first point of contact for IT support, troubleshooting hardware, software, and network issues.
  • Respond to support tickets, emails, and calls promptly and professionally.
  • Escalate complex issues to senior technicians or third-party providers as necessary.
• Onsite Client Support:
  • Visit client sites to resolve IT issues that cannot be handled remotely covering general IT support, troubleshooting hardware, software, and network issues.
  • Perform hardware installations, repairs, and upgrades.
  • Provide face-to-face technical support and training to clients as needed.
• System Maintenance:
  • Conduct regular system checks and updates for clients.
  • Assist in the deployment and configuration of IT systems, including servers, workstations, and peripherals.
• Documentation and Reporting:
  • Maintain accurate records of support activities and resolutions.
  • Document client setups and provide feedback for system improvements

Skills and Qualifications

• Proven experience in IT support, preferably in a helpdesk or similar role.
• Strong knowledge of Windows and basic networking principles.
• Familiarity with Office 365, Active Directory, and other common business IT tools.
• Knowledge of other operating systems (e.g., Mac OS) is helpful but not essential.
• Familiarity with Remote Monitoring and Management (RMM) software is a bonus.
• Excellent problem-solving and communication skills.
• Ability to work independently and prioritise tasks effectively.
• Full UK driving license and access to a reliable car (essential).

Starting salary from £25,000 based upon experience

Please send your CV with a covering letter explaining why you would like to join us. These can be emailed to recruitment@vcisystems.co.uk 
We look forward to hearing from you