Front Line Support Person required
Once again, we are hiring and looking for an IT Support Desk Technician who is motivated, customer-focused, and eager to be part of our dynamic team.
VCI is a company built upon its values. These are not just posters on a wall – they underpin how we approach our work, our clients and suppliers, our colleagues and ourselves.
Customer focused – We put you and your requirements first.
Accountability – We own the recommendations we make.
Team Work – We are greater than the sum of our individual parts.
Integrity – Honesty is at the heart of everything we do.
“Kaizen” (Continuous improvement) – We constantly develop our knowledge, portfolio and skills.
Clients and staff who have been with us for a quarter of a century or more are a testament to the fact that competent IT skills built upon the foundation of strong values are a winning combination.
If you see yourself living the above values and are looking for your next challenge in IT, read on.
In this role, you will handle both office-based support and onsite visits, ensuring our clients’ IT systems run smoothly. A keen attention to detail and a desire for personal and professional growth are essential qualities. A car will be required, as travel to client sites will be a vital part of this role.
Key Responsibilities
- Helpdesk Support:
- Serve as a first point of contact for IT support, troubleshooting hardware, software, and network issues.
- Respond to support tickets, emails, and calls promptly and professionally.
- Escalate complex issues to senior technicians or third-party providers as necessary.
- Onsite Client Support:
- Visit client sites to resolve IT issues that cannot be handled remotely covering general IT support, troubleshooting hardware, software, and network issues.
- Perform hardware installations, repairs, and upgrades.
- Provide face-to-face technical support and training to clients as needed.
- System Maintenance:
- Conduct regular system checks and updates for clients.
- Assist in the deployment and configuration of IT systems, including servers, workstations, and peripherals.
- Documentation and Reporting:
- Maintain accurate records of support activities and resolutions.
- Document client setups and provide feedback for system improvements
Skills and Qualifications
- Proven experience in IT support, preferably in a helpdesk or similar role.
- Strong knowledge of Windows and basic networking principles.
- Familiarity with Office 365, Active Directory, and other common business IT tools.
- Knowledge of other operating systems (e.g., Mac OS) is helpful but not essential.
- Familiarity with Remote Monitoring and Management (RMM) software is a bonus.
- Excellent problem-solving and communication skills.
- Ability to work independently and prioritise tasks effectively.
- Full UK driving license and access to a reliable car (essential).
Starting salary from £25,000 based upon experience
Please send your CV with a covering letter explaining why you would like to join us. These can be emailed to recruitment@vcisystems.co.uk
We look forward to hearing from you