We are excited to be growing our front line support team once again and are looking for an apprentice to work towards the Support Technicial Level 3 qualification. The successful candidate will be motivated, customer-focused, and eager to be part of our dynamic team.

VCI is a company built upon its values. With over 28 years of success in the industry, our values are not just posters on a wall – they underpin how we approach our work, our clients and suppliers, our colleagues and ourselves.

Customer focused – We put the client’s requirements first.  
Accountability – We own the recommendations we make. 
Team Work – We are greater than the sum of our individual parts.
Integrity – Honesty is at the heart of everything we do.
“Kaizen” (Continuous improvement) – We constantly develop our knowledge, portfolio and skills.

Clients and staff who have been with us for a quarter of a century or more are a testament to the fact that competent IT skills built upon the foundation of strong values are a winning combination.

If you see yourself living the above values and are looking for your next challenge in IT, read on.

IT Service Engineer Apprentice

Providing support for predominantly Windows-based desktop PCs and laptops, along with peripherals such as tablets, smartphones, and printers. The support team also oversees the proactive management and monitoring of client devices, networks and infrastructure, including firewalls, routers, switches, corporate Wi-Fi solutions and cabling.

Role

• VCI’s technical support team is the engine room of the business, providing support for predominantly Windows-based desktop PCs and laptops, along with peripherals such as tablets, smartphones, and printers
• The support team also oversees the proactive management and monitoring of client devices, networks and infrastructure, including firewalls, routers, switches, corporate Wi-Fi solutions and cabling
• Most of the support is delivered remotely from our Pangbourne office with opportunities to work on-site for installation and on-site maintenance. Customer satisfaction is at the heart of what we do, and the successful candidate will be working as part of a team to continue delivering exceptional service experiences that exceed expectations and foster long-term relationships with our valued clients
• Full training and support will be provided along with encouragement to develop and demonstrate an ability to work independently
• Working within a small company, the candidate will also have a passing involvement with every facet of a running business, making this a perfect introduction to the working world

In this role, you will handle both office-based support and onsite visits, ensuring our clients’ IT systems run smoothly. A keen attention to detail and a desire for personal and professional growth are essential qualities. A valid driving licence and access to a car will be required, as travel to client sites will be a vital part of the role.

Please send your CV with a covering letter explaining why you would like to join us. These can be emailed to recruitment@vcisystems.co.uk – we can put you in touch with our preferred college to register you into the apprenticeship scheme.

We look forward to hearing from you