Keeping your IT running properly so you stay productive is our top priority.
Many of VCI’s customers are benefiting from our Remote Monitoring and Management (RMM) Service to keep them safe, continuously optimising their IT system’s performance.
RMM delivers premier monitoring and management services of your technology assets, with proactive support that greatly reduces any potential for downtime or disruptions to your operations. This enables you to spend more time focused on what matters most in running your business.
Through RMM, we can address potential issues before they develop into larger problems as we have the ability to monitor your businesses’ devices, applications and systems continuously.
This service, underpinned by our strong expertise (as a company – over 25 years’ worth!), can fix many common issues before they actually affect your IT network and devices.
The need for you to contact us about a problem and the response time, together with the associated cost to resolve it, is often significantly reduced because we will know about the issue before you do.
RMM is:
- Highly secure; access for authorized technicians is protected by MFA
- Always on; collating multiple, critical metrics across your computers with minimal overhead on the device itself.
- An enabler for us to provide rapid response; we will often not need to be onsite to fix issues or errors and can have access to the device without needing end users to download additional software.
- A ‘behind-the-scenes’ remediation service; we can investigate and resolve commonly encountered issues with zero interruption to anyone in your business.
- A highly proven method to automate software patching of devices and applications.
- An auditing tool; we can provide details and reports on hardware and software across your monitored infrastructure
- An early warning system; we have visibility of patching and antivirus status. When something is not updating as it should, we will investigate before the system is compromised. If drives are running out of space, we have a chance to respond before they fill and cease to operate.
- A highly effective ransomware protection mechanism. RMM will quarantine an infected device to prevent the spread of ransomware and our engineers will remove the problem.
RMM completes thorough audits of every device and every activity across the entire network. With visibility of your IT assets, we can capture everything from hardware to software license information and track any system changes daily. We can provide detailed reports that are easy to understand and are relevant to your business. These reports identify what devices are having the most issues or aren’t up to date with security patches or are coming out of warranty. Our goal is to give you the information you need to make informed business decisions, supported by accurate data.
RMM provides the best mission-critical IT service delivery and proactive support option for progressive businesses. We have saved our customers many hours of business disruption. Taking into account the hourly operational cost of running your business, can you afford not to use it?
To find out more, please contact team@vcisystems.co.uk or call us on 0118 976 7111