We are looking for our next apprentice to join our support team.
Ideally, the applicant will be working with an educational establishment to secure a Level 3 ICT (Support Technician) Digital IT Apprenticeship qualification.
IT Services Engineer – Apprentice
Full-time roll in our Pangbourne office
About the company
VCI Systems is an established and respected IT service provider in the Thames Valley, with a reputation built upon its core values of honesty and accountability. VCI looks after the networks, systems and hardware of over 80 small and medium-sized businesses with an end user headcount of around 1,000 individuals.
VCI prides itself on an attention to detail which ensures a consistent, reliable and high standard of support for its clients. If you’re looking to develop your ICT abilities and help fuel the growth of a highly successful small business, this could be the role for you.
About the role
VCI’s technical support team is the engine room of the business, providing support for predominantly Windows-based desktop PCs and laptops, along with peripherals such as tablets, smartphones, and printers. The support team also oversees the proactive management and monitoring of client devices, networks and infrastructure including firewalls, routers, switches, corporate Wi-Fi solutions and cabling.
Most of the support is delivered remotely from our Pangbourne office with opportunities to work on-site for installation and on-site maintenance.
Customer satisfaction is at the heart of what we do, and the successful candidate will be working as part of a team to continue delivering exceptional service experiences that exceed expectations and foster long-term relationships with our valued clients.
Full training and support will be provided along with encouragement to develop and demonstrate an ability to work independently.
Working within a small company, the candidate will also have a passing involvement with every facet of a running business, making this a perfect introduction to the working world.
Ideal Personal Profile
A successful candidate will have:
- An ingrained passion for IT and systems
- An enjoyment of problem solving with an ability to apply a logical approach to troubleshooting
- An instinctive attention to detail
- The capacity to communicate clearly and confidently with people at all levels
- Excellent written and verbal communications skills
- A natural time management discipline, especially on scheduling and prioritising tasks
- A passion for continual development and self-improvement
- At least 5 GCSEs, preferably with good grades in English and Mathematics
- A full clean driving license would be advantageous
If you’re keen to work with and learn from a highly experienced, friendly and welcoming team, please send your CV to recruitment@vcisystems.co.uk with a short cover note explaining why you think you are right for the role.