With Valentine’s Day looming, cards & hearts appearing in all the shops and Lindor introducing their valentine’s chocolate box (yum!), we’re jumping on the band-waggon and turning our attention to helping you find the perfect <IT Support> Partner!
Are you looking for a team with a GSOH? Or perhaps a Partner who is DTE (down to earth, for those not in the know!) is more important for you?
Just like in life, it’s important you find the right IT Partner…someone who understands you and your business, can provide the necessary expertise, resources and skills, and can help you achieve your ambitions and dreams.
Here are 4 key attributes which should be top of your wishlist…!
1. Designated, Friendly Team
Would you rather deal with an impersonal call centre where turnover is rapid and you may not chat to the same consultant two days in a row? Or would you prefer a designated team which invests time to understand your business and communicates effectively in order to resolve issues and help move your business forward? It may be a rhetorical question..!
While there are many IT Support companies out there to choose from, it goes without saying that top of the list should be finding a competent friendly team with whom you can envisage having a long-term relationship.
The secret is to find an IT Support company which:
- Offers a friendly, designated team who your employees know by name and vice versa.
- Builds up an in-depth knowledge of your team’s history, key objectives, and what they need to get their job done.
- Doesn’t need your employees to explain each issue from scratch.
As a small business ourselves, we understand small businesses and appreciate your concerns.
The VCI support consultants you speak with on the phone are the same individuals who will visit your site to install, configure, repair and consult so we can build up an in-depth knowledge of your company, your key objectives and can advise on how best your IT systems can help you achieve them.
2. Proactive Support
Although their knowledge & skill set is obviously important, your IT Support team should not be there to just reactively put things right when they’ve gone wrong.
Instead, they should be proactively:
- Analysing previous issues and identifying common themes
- Suggesting ways to improve your operations
- Advising on the latest security threats and giving advice to your users around cybercrime prevention and strong passwords
- Scheduling regular meetings to discuss recurring issues and how to enhance your team’s experience
At VCI, we love to be involved in your planning, so we can discuss the goals you have and any forthcoming projects, and ensure that the appropriate infrastructure is in place, within the correct time scales – or, perhaps, steer you away from a solution which would be both costly and unworkable for your organisation.
We monitor and maintain servers for a number of our clients to ensure they are running continuously so our customers have no need to worry about the state of their network or hardware. We are able to offer an informed overview of the network at any given point as well as being able to make changes where needed or foresee areas which may need some thought and planning to address over time.
3. Quick Response Time
It can often be very frustrating when you are hoping to have an IT issue resolved, only to receive an automated email saying you are in a ticketing system and need to wait for a call-back over the next few days.
Instead, you want to find a team who understands the urgency of your query and can respond efficiently there and then.
At VCI, we don’t operate a ticketing system and you won’t be waiting hours for a call back. You can pick up the phone & chat to us directly. Just explain the issue to the member of our team you first speak to and they will do their best to resolve it immediately. If further investigation is required, we will agree timescales with you so your day is not unduly impacted upon.
Several remote support options allow us to go beyond telephone support and view your screen to assist and resolve most queries instantaneously. Our focus on local businesses means we can easily visit you should the need arise.
4. Working in Partnership
At the end of the day, choosing an IT Support company who actually cares about you and your business is what it’s all about.
You’re looking for a company you can trust who will:
- Invest time and effort into understanding your business, your priorities, and your team before telling you what they can offer.
- Challenge your existing plans if they can identify better ways of achieving your goals.
- Offer competitive pricing on hardware and software solutions but also happily work on hardware which you have sourced yourselves.
- Be understanding that there is no one-size-fits-all solution and offer flexible billing options to suit your business needs.
We pride ourselves on developing long-standing relationships with our customers, offering a friendly, flexible service and informed, straightforward advice.
Don’t just take our word for it though – we are delighted to have received testimonials from many of our clients, some of whom have been with us for over 25 years…right from the start!
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Robert was a great help - resolved website and email issues very quickly. Good communication and easy to get hold of on the phone. Fully recommended!
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Excellent service, extremely helpful and no fuss!
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Tony from VCI Systems Ltd was amazing! quick to response and very helpful.
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Vci systems came straight away when called and managed to get our systems up and running same day. Staff are always helpful and friendly and know what they are doing. Will definitely use again. Thanks again.
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Just had another positive experience with VCI Systems. Robert helpful as always. Robert, Pete and all the staff looked after my company’s IT needs for many years and has continued to look after me just as well since my retirement. All staff always come up trumps and have always sorted out any issue’s quickly and cheerfully and at very reasonable costs. Thanks again for everything and I would thoroughly recommend this companies services and I can’t speak highly enough of them.
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Great people who have solved all my issues straight away! Highly recommend
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We've been working with VCI for over 20 years and wouldn't use anyone else. We recently had an office refurbishment and needed additional computers, current computers moved and various cables tidied up. Pete was on site for a day and provided an excellent service by hiding all the cables in discreet trunking, setting up all the new systems and double-checking that everything worked correctly before leaving. A first class service as always. Many Thanks
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I would like to leave a special review for Connor Chiles as he is always super helpful and goes always the extra mile to help us! The service is really a 10/10 and always friendly! I would recommend VCI as an IT Support company. Best, Daianna
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I have been working with VCI Systems Limited now for over 14 years. It was great to have a local company that we know we are able to contact and get the support we need. With IT issues you usually need responses quickly, the whole team are always responsive and able to guide you to the best solution. Thank you for your continued help and support.
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VCI provide external IT support to my employer. They are simply great to work with, any issues are reacted to and solved extremely quickly and if this can't be done remotely they always offer to visit onsite. Nothing is ever too much trouble. Thanks for your on going support VCI!
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VCI is an incredible IT Support company. The team really does go the extra mile, taking into account your budget and organisational goals to ensure you have the necessary IT equipment and support you need to be successful. Being self-employed, I was left in a difficult situation when my laptop suddenly gave up the ghost. VCI came to my rescue! I would whole-heartedly recommend VCI systems to any organisation looking for an IT Partner you can trust to have your best interests at heart.
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I have known and dealt with the wonderful team at VCI Systems for many years and, throughout that time, I have always received the most professional, kind and courteous help I could possibly wish for. Definitely a company who puts their customers first. They go out of their way to ensure a successful outcome. I cannot praise them enough!
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Robert did a great job setting up my laptop. He did it quickly, and got everything on there that I needed. Fast and efficient service from my initial enquiry through to completing the job. Would highly recommend his services.
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We have been working with VCI Systems for three years. We are an on-line retail company so our IT and connectivity are vital to our business. VCI deliver 100%. It is just one area of the business I do not need to worry about, it is covered. I cannot recommend them enough.
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We have used VCI for many years and find they provide a very professional service and great support. They always respond quickly when we have a problem and always find a solution.
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VCI Systems are just brilliant. I love that they are so helpful and just so responsive. No matter what the problem is, they fix it. They are also very smart at putting IT plans together, so that you get what you need to make your business work efficiently and effectively. I've known Rob for years, he's excellent, but have also got to know Peter, who is just an absolute diamond for sorting out problems in his very special no-fuss, get-on-with it approach to the challenge. And always explains it in a way that I even understand, which is no mean feat! Great bunch of people, great company. I'd recommend them highly.
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I have worked with VCI and they have been our computer system support company for many years, over 20 years and I think the longevity of our relationship speaks for itself. The service is 1st class, the support and advise given is always superb and the most important thing for me is that I can trust VCI implicitly with their knowledge, their pricing and their desire to achieve what we want and need as a client.Hand on heart, I could not wish for a better company to work with in this area of my business.Highly, highly recommend!!!
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I have used VCI Systems for over 20 years now. Robert and the team have always without fail managed to fix any computer issues I have had, either in person (years ago) or remotely (in recent years). They are always so calm and responsive and I would recommend them to any individual or company looking for a reliable and responsive team to help with maintaining and troubleshooting any computer issues. To top it all they are thoroughly nice people to work with,
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Thank you VCI for your support today - excellent advice, resolved my query in a speedy and informative way which was easy to understand.
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I highly recommend VCI systems. They provide excellent advice and service. The team is very responsive and has always been able to respond to my queries within few hours!
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VCI Systems is an incredible company. They understand your needs no matter what size your business is, and I appreciate how much they have supported my small PR agency for over 15 years, matching my needs with a bespoke support campaign that is cost effective, responsive, personal, professional, bang up to date and just really, really helpful. They provide me with seamless support, and the whole team is incredibly friendly and approachable on some of my more, shall we say, basic questions, right through to ordering new kit for me or sorting out a new member of the team’s IT needs! I really can’t recommend them highly enough. At a time when IT companies are constantly promising us the earth if we switch to them, I am really happy to know that I would never want to switch away from VCI, they are one of those rare companies that you are lucky to find, supporting my business and supporting me. I would be, quite literally, powerless without them!
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Thank you so much Robert and team for all your ongoing advice and support – it’s hugely reassuring to feel like we’re in such safe hands with all our IT woes!
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I find working with VCI to be truly rewarding, always polite and efficient. Excellent technical knowledge and a very swift turn around to problem resolution.
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Have always had a great experience doing business with VCI, a very efficient team.
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We know that choosing a long-term partner can be a big decision – if you would like to discuss how we can help you with all your IT requirements and be ‘Mr Right’…from the Start, do give us a call on 0118 9767111.
We can always arrange a date for a coffee and catch up – but we can’t promise we’ll be armed with flowers and choccies..! 😉
Happy Valentine’s Day to you all – and best of luck in finding your ‘Mr Right’…from the Start!
Find out more about how you can Save Time & Money by Outsourcing IT Support.