5 Benefits of Outsourcing IT

Image: Outsourcing by Nick Youngson CC BY-SA 3.0 Alpha Stock Images

When running a start-up or SME, we understand that there are so many things for you to focus on.

Not only are you trying to perfect your product or service, you have to think about sales, investors, customer service and logistics, at the same time as building the right team.

You may be a one-man band working from a single laptop and printer or you may have a team of people needing access to a network of software and systems. Whichever stage you are at, technology nowadays will underpin everything you do and, with the ever-increasing risk of ransomware and fraud, it is imperative that you get IT right from the start.

Whilst many start-ups and SMEs will have a good degree of IT knowledge and some may decide to bring additional expertise in-house, we look at 5 compelling reasons why outsourcing IT support can be hugely beneficial to you and your business.

1. Maintain your focus

As the Director of a new start-up or SME, one of the most important decisions you will need to make is where to focus your time, energy and passion, and where to outsource or bring in additional expertise to help your business grow and succeed.

All too often we see individuals taking on the role of IT alongside their main role, getting involved with day-to-day technical issues and being drawn away from where their focus and key expertise really lies. This can be detrimental to both the business and bottom line.

Employing an internal IT resource is one solution. This, however, creates a single point of weakness as you become reliant on that individual’s level of skills and knowledge, as well as having the added cost and pressure of recruitment, continued training and any holiday cover.

Outsourcing IT to a team of experts, on the other hand, can alleviate these costs and pressures, whilst also enabling a variety of calls to be handled on any given day and a diverse skill-set to be tapped into.

2. Keep pace with technology

Keeping up-to-date with technology is a full-time job in itself as it moves at a staggering pace and there are always new products, solutions and services coming to the market.

Outsourcing this responsibility to IT professionals, such as VCI Systems, means we will keep you informed of any relevant changes in technology and advise on which products and services are best suited to help support and protect your company now and in the future.

Our experience and knowledge allow us to resolve issues quickly and efficiently, at a time that suits you best, freeing up valuable resources and allowing you and your team to focus on achieving important objectives in order to make your business a great success.

3. Benefit from economies of scale

Working with many clients, external IT support teams are able to build up accounts with key UK distributors over several years.

This enables us to provide you with discounted products and services, making a difference to your bottom line, as well as allowing you to invest in higher spec solutions at reduced prices.

4. Agree flexible billing options

We understand that with a small team, you may only require an hour or two of IT support here and there. Instead of paying for continuous in-house IT support, outsourcing IT offers you the flexibility to pay only for the necessary services and support time required.

You do not need to worry about high expenses – at VCI we offer unambiguous fair tariffs with flexible billing options which can be tailored to suit your business requirements.

5. Maintain hands-on support

If you’re concerned that outsourcing will mean not having someone in the office to provide immediate ad hoc IT support, don’t be!

Technology itself now makes it easy for IT experts to offer instantaneous support remotely, whether it’s installing new software, viewing your screen in order to fix issues or securely backing up your system.

At VCI Systems, we don’t operate a ticketing system – just pick up the phone and talk to us directly for remote support or, being local, an office visit can easily be arranged should the need arise.

We can ensure you get IT right from the start!

And don’t just take our word for it…take a look at what our customers are saying here.

So, whether you’re branching out on your own, expanding your business or looking for advice on how to get the best out of technology for your organisation, do give us a call on 0118 9767111 for a free initial consultation and benefit from outsourcing your IT in 2020.